Terms & Conditions

Catered Events

All Good Food Fairy catered events booked, and confirmed by email, will require a 50% non-refundable deposit to secure the booking. Final balances will be charged 6 weeks prior to the date of the event. All payments are non-returnable unless due to exceptional circumstances and agreed by ourselves. In the event of such occurrences, you must contact Good Food Fairy to discuss your booking at the earliest possible opportunity. Good Food Fairy reserve the right to cancel your booking if the final payment is not made when requested and prior to your event.

Events will be booked based on the information given on our Customer Enquiry form and subsequent email confirmation, detailing the package/s being provided.

Bakery by Post

UK Mainland orders are sent by 1st Class Parcel Post for a Next Working Day service. We will always request that a parcel is ‘left safe’ if there is nobody in to accept the goods. However, this cannot be guaranteed and is at the discretion of the driver whether he/she feels it is safe to do so. If you are not at home it may not be possible to leave it or to attempt delivery until the next working day.

Where possible we would advise taking delivery at business premises where someone will be available throughout working hours, it is also possible to send goods to a neighbour. Please note it is not possible to give multiple alternatives for the delivery address.

All orders received are dispatched the next working day (Monday – Thursday), with delivery being made the following day from that. It is your duty to ensure that the planned delivery date is suitable for either yourself or your gift recipient to accept an order. Online orders will not be posted on Fridays or over the weekend.

We cannot accept responsibility for addresses provided incorrectly.

Please note it is a requirement that we must have the telephone number at the delivery address.

Unless you are contacted by our sales team, your goods will be despatched on the agreed date and could be delivered any time up until 5pm. Please note that we cannot track the exact location of your order during the day, if your order has not arrived by 3pm then please call us and we will do our upmost to track the parcel and ascertain an estimated time of arrival.

Unforeseen Circumstances

Whilst every effort will be made to meet customers demands, cancellations or variations may be necessary as a result of an Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought, Severe Weather or other causes beyond the control of Good Food Fairy Artisan Bakery.

Complaints Procedure

It is your responsibility to check your order carefully immediately on receipt of goods. In the unlikely event of goods being unsatisfactory, damaged or incomplete you should accept delivery and contact us within 48 hours.

Cancellations and Returns

As our products are produced to order, we regret that once an order is placed it is not possible to cancel it and refunds cannot be given. Consequently, credit card authorisation and payment will be taken upon placement of orders. In the unlikely event of a product being unsatisfactory, please contact us immediately. Do not return goods without speaking to us first.

Due to the discount applied Bake Club Recurring Subscriptions must run for a minimum of 3 months and cannot be cancelled within that time.

Brochure Accuracy

Every care has been taken to ensure that all prices and descriptions on our website are correct. In the case of error, you will be given the opportunity to cancel your order. We apologise if this is the case. We have identified where possible products which contain nuts, however, we would advise customers with nut allergies to contact us prior to purchase if uncertain.