Please allow 3-4 working days for your goods to be delivered. All orders are posted on a 1-2 day delivery service (dispatched the day following receipt of your order). Goods are dispatched Monday to Thursday only. We will always request that a parcel is ‘left safe’ if there is nobody in to accept the goods. However, this cannot be guaranteed and is at the discretion of the driver whether he/she feels it is safe to do so. If you are not at home it may not be possible to leave it or to attempt delivery until the next working day. We dispatch goods Monday to Thursday only.

Where possible we would advise taking delivery at business premises where someone will be available throughout working hours, it is also possible to send goods to a neighbour. Please note it is not possible to give multiple alternatives for the delivery address.

It is your duty to ensure that the planned delivery date is suitable for either yourself or your gift recipient to accept an order. Online orders will not be posted over the weekend.

We cannot accept responsibility for addresses provided incorrectly.

Please note it is a requirement that we must have the telephone number at the delivery address.

Unless you are contacted by our sales team, your goods will be dispatched on the agreed date and could be delivered any time up until 6pm. Please note that we cannot track the exact location of your order during the day, if your order has not arrived by 6pm then please email us and we will do our upmost to track the parcel and ascertain an estimated time of arrival.


Unforeseen Circumstances

Whilst every effort will be made to meet customers demands, cancellations or variations may be necessary as a result of an Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought, Severe Weather or other causes beyond the control of Good Food Fairy Artisan Bakery.


Complaints Procedure

It is your responsibility to check your order carefully immediately on receipt of goods. In the unlikely event of goods being unsatisfactory, damaged or incomplete you should accept delivery and contact us within 48 hours.


Cancellations and Returns

As our products are produced to order, we regret that once an order is placed it is not possible to cancel it and refunds cannot be given. Consequently, credit card authorisation and payment will be taken upon placement of orders. In the unlikely event of a product being unsatisfactory, please contact us immediately. Do not return goods without speaking to us first.